Privacy Policy

Hotech Industrial Services Pty Ltd ("HOTECH", "we", "us") respects your privacy. This policy explains how we collect, use, store and disclose your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

We only collect information we need to run our business and respond to you. This may include:

• Your name, company, job title, email address and phone number.
• Details you give us about your site, equipment, materials or project.
• Delivery, billing and account details when you buy from us.
• Basic technical data when you visit our website, such as browser type, pages viewed and approximate location.

2. How we collect it

We collect information when you fill in a form on our website, email or call us, request a quote or consultation, buy equipment, wire or parts, or meet us at a site visit or event. We may also receive your details from a colleague who refers you to us.

3. How we use it

• To respond to enquiries and prepare quotes, designs and proposals.
• To supply, install, service and support equipment and products.
• To process orders, invoices and payments.
• To send you information about our products and services. You can opt out at any time.
• To improve our website and services.
• To meet our legal obligations.

4. Who we share it with

We do not sell your personal information. We may share it with:

• Contractors, installers, freight companies and suppliers who help us deliver our services.
• Equipment manufacturers, where needed to quote, supply or support your equipment.
• IT, email and website hosting providers.
• Our professional advisers, or government bodies when the law requires it.

Some of these providers may store data outside Australia. When this happens, we take reasonable steps to make sure they protect your information.

5. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data does not identify you by name. You can block cookies in your browser settings, although some features may not work as intended.

6. How we protect it

We take reasonable steps to protect your information from misuse, loss and unauthorised access. These include password protected systems and limiting access to staff who need it. We delete or de-identify information we no longer need.

7. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually 30 days.

8. Complaints

If you believe we have breached your privacy, contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Contact us

Hotech Industrial Services Pty Ltd
7 Patrick Street, Campbellfield VIC 3061
Phone: (03) 9791 7942
Email: enquiries@hotechis.com

10. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page.